Frequently Asked Questions

NO. The $69.95 or 75.95 is the price of the box kit ONLY, depending on which set of boxes you choose.

You will be invoiced at UPS rates for the shipping of EACH box and pay through a link to the invoice at Quickbooks.

You will be invoiced ONCE for the box kit and a SECOND time for the shipping of the boxes.

Box kits can take up to a week for shipping.

Due to COVID-19 delays may occur in transit.

Box kits are only available in the 48 continental states.

Great job! Log on to the Home2Home website and verify your school address.

Now, click the tab along the left sidebar to 'Request Labels and/or Home Pick Up' to notify The UPS Store at CU.

A representative will call you from the store to verify contents and insurance requirements.

At this time, you can decide to schedule a UPS pickup or you can take your boxes to The UPS Store in your community and drop them off.

Within your online account through Home2Home, you should select the tab along the left sidebar to 'Request Labels/Pickup'.

You will input your box dimensions and weights (You can use a basic floor scale.).

Upon completion of this step, a representative of The UPS Store will contact you for finalizing the labels and get them emailed to you.

Log in to your account on the Home2Home website.

If your address changes before shipping, make sure to update that in your account.

We verify all student room accommodations prior to delivering items in rooms.

Yes. Multiple requests can be made for pick up through the 'Request Labels and/or Home Pick Up' tab along the left sidebar.

Access to student rooms is limited after students begin to check in.

If a roommate checks in early, The UPS Store may be denied access to the room.

If arrangements can be made with hall staff, the packages will still be delivered.

If they are not delivered prior to your arrival, contact us and we will still provide contactless delivery to your room.

All of your packages should be set to arrive to The UPS Store at CU NO LATER than August 2, 2025.

If you are running late, we will work with you to select faster delivery options at higher pricing in order to ensure items arrive by the deadline.

Please let the representative, whom you work with for your labels, know about your needs.

Please input 'Not Assigned' in the delivery address field.

We will work directly with the university to ensure all items end up in the correct room, prior to your arrival.

Once The UPS Store creates, emails and charges you for your shipping labels, they can only be cancelled or voided for a 20% processing fee.If you need to know a shipping estimate beforehand, please email us with sizes, dimensions and your home zip code.

If our customer purchases the boxes and are not fully satisfied, they can return them within (10) days from delivery arrival date for a refund.

Unopened box kits may be refused upon delivery for a refund of purchase price minus a 20% restocking fee. If the box kit order has been opened, these may still be returned at the shipping expense of the customer and will be refunded for the purchase price minus a 20% restocking fee. Shipping and taxare not eligible for a refund once the order has been shipped. No partial returns are offered. The customer credit card will be credited once the packages are received by our warehouse.

UPS recommends choosing a box strength that is suitable for its contents, based on the UPS Box Strength Guidelines.Never exceed the maximum gross weight limit for the box, which is printed on the Box Maker's Certificate on the bottom flap of most boxes